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Frequently Asked Questions

Q: How long does the tour take?
A: Once you have been geared up and everyone is ready to go, the El Yunque zipline tour takes between two and two and a half hours.

Q. What does the zipline tour include?
A: The tour starts with a nature walk, which is a 10-minute hike through easy paths. Then, you listen to a safety briefing and proceed to the ziplines. There are 11 carbon fiber ziplines and one free-fall rappel on this tour.

Q: What are the available tour times?
A: We have daily tours at 9:30 a.m., 12:30 p.m., and 3 p.m.

Q: Is there an age limit for the tour?
A: Children must be eight years old or older to participate in the zipline tour.

Q: What is the maximum weight for the ziplines?
A: The maximum weight allowed on the zipline tour is 275 pounds.

Q: Is there a place to store my belongings while I’m on the tour?
A: Lockers are available to store your belongings while you are on the tour. Please note that we are not responsible for the damage or loss of any personal belongings at any time.

Q: Where is JungleQui Ecoadventure Park located?
A: We are located at Barrio Barcelona Rd. 990 km 1.3 in Rio Grande, Puerto Rico. The entrance to the park is on Rd. 990, just 50 meters before the El Yunque National Rainforest Visitor Center.

Q: What should I wear on the tour?
A: It is important to dress for the weather in Puerto Rico. It is typically around 85 degrees and sunny, but there are the occasional rain showers. After all, it is the rainforest! Shorts, t-shirts, or comfortable clothing, and closed-toed shoes are highly recommended.

Q: Do you still run zipline tours in the rain?
A: We zip rain or shine, and a tour will not be cancelled, stopped, or delayed for rain.

Q: What if I’m afraid of heights?
A: We understand that some of our guests may be a bit nervous. However, our guides are professionals, and are excellent at helping everyone have a great experience.

Q: Do I need reservations?
A: Reservations help us plan for the work day, but walk-ins are more than welcome! It is recommended to book online, though. Reserve your spot now!

Q: What is your cancellation policy?
A: Full reimbursement is awarded to cancellations performed 24 hours in advance of the zip line tour time. Any cancellation we receive within less than 24 hours of the tour time will not be refunded. No exceptions for late arrivals.

Q: Will we have to walk far during the tour?
A: The tour starts with a nature walk, which is a 10-minute hike through easy access paths. You have to walk short distances during the rest of your Puerto Rico zip line tour, and there are approximately 40 stairs throughout the whole course. Guests must be able to walk without assistance.

Q: Do I have to bring anything for the tour?
A: You should come dressed for the weather and wear closed-toed shoes. You may want a camera, but all items brought on the tour are at your own risk. You may bring bottled water, however we do have vending machines available for snacks, soda, and water.

Q: What are the costs for transportation to and from the park?
A: Round-trip transportation from San Juan is approximately $40 per person. Please contact us for details and availability.

Q: Is gratuity for the tour guides included in the price?
A: Gratuity is not included, but greatly appreciated for our professionally trained tour guides!

Q: Are the Natural Pools a part of the Zipline Tour?
A: No. Access to the river always depends on weather conditions. So while it’s not part of the Zipline Tour, it’s an added bonus in case the conditions are favorable to jump in. River access is until 3pm.