Frequently Asked Questions
HOW LONG DOES THE TOUR TAKE?
Once you have been geared up, the tour will take between 1.5 – 2 hours.
WHAT IS THE ZIPLINE TOUR ALL ABOUT?
The tour starts with a Nature walk which is a 10 minute hike through paths of easy access. Afterwards, you take a Safety briefing and then you proceed to Zip. There is 7 Carbon Fiber Ziplines and 1 free fall rappel.
WHAT ARE THE TIMES?
We have daily tours at 9:30am, 12:30pm and 2:30pm.
HOW OLD DO YOU HAVE TO BE?
Children must be at least 7 years of age.
WHAT IS THE MAXIMUM WEIGHT?
The maximum weight is 275 pounds.
WHAT ARE THE GENERAL REQUIREMENTS?
You must be at least 7 years old, must weigh no more than 275 pounds and be in good general health.
IS THERE ANY PLACE TO STORE MY BELONGINGS?
Lockers are available to store your belongings, at risk. We are not responsible for any personal belongings at any time.
WHERE ARE YOU LOCATED?
We are located at Barrio Barcelona road 990 km 1.3 in Rio Grande, Puerto Rico. Entrance through road 990 is just 50 meters before the El Yunque National Rainforest visitor center.
WHAT SHOULD I WEAR?
It is important to dress for the weather in Puerto Rico. It is typically 85 degrees and sunny, but also there is the occasional rain showers. After all, this is the Rainforest! Shorts, t-shirts or comfortable clothing and closed shoes is strongly recommended.
DO YOU ZIPLINE IN THE RAIN?
We Zip rain or shine and a tour will not be cancelled, stopped or delayed for rain.
WHAT IF I’M AFRAID OF HEIGHTS?
We understand some of our guests may be a bit nervous. Our guides are professionals, and are excellent at helping everyone have a great experience.
DO I NEED RESERVATIONS?
Reservations help us plan for the work day, but walking in is more than welcome! Book here now!
IS THERE A CANCELLATION POLICY?
Full reimbursement is awarded to cancelation performed 24 hours in advance of the zipline tour time. Any cancelation notify with less than 24 hours of the zipline tour time will not be refunded. No exceptions for late arrivals.
DO I HAVE TO WALK FAR?
The tour will start with a Nature walk which is a 10 minute hike through paths of easy access. You will have to walk short distances and there is approximately 40 stairs throughout the whole course. Guests must be able to walk without assistance.
DO I HAVE TO BRING ANYTHING?
You should come dressed for the weather and wear closed toe shoes. You may want a Camera but all items brought on the tour are at your own risk. You may bring bottle water, however we have vending machines for snacks, soda and water.
WHAT ARE THE COSTS OF TRANSPORTATION?
Roundtrip transportation from San Juan is approximately $35 per person. Call for details and availability or contact us here.
HOW ABOUT GRATUITY FOR THE TOUR GUIDES?
Our guides are trained professional and gratuities will be greatly appreciated!